Being a boutique agency on the Coast, service to our clients is our main objective. It is our aim that each Landlord knows who is looking after their property and who they can talk to with regard to any questions that they may have. Your property manager will know the ins and outs of your property at any given time and will be able to provide you with ongoing communication regarding maintenance, tenancy renewals, legislation changes & current rental market values.
Our goal is to increase your income and ensure your investment is working for you. We ensure you receive the highest possible rent by regular assessments that take into account current market rents of similar properties, the area’s vacancy rate, and condition of the property, quality of tenant and length of tenancy. We also offer advice on how best to present your property and tips to increase potential in the future.
How We Manage Your Investment
Finding the right tenant for your investment:
It’s our responsibility to find the most suitable tenant for your property. Our selection criteria are extensive and detailed and must adhere to a strict code of conduct. We will keep you updated through every step of the way during the application process. After thoroughly checking and processing any prospective tenant(s) application, the final decision is up to you.
Your property’s security is our priority:
The keys to your property are not handed out to prospective tenant(s). All property inspections are made by appointment to personally show your property. We will email through a full report after each inspection.
Entry & exit reports are our key focus:
Before any tenant(s) moves into your property, we will complete a detailed Entry Condition Report with a carefully detailed report. You are welcome to receive a copy of the report. We take photos at the beginning and at the end of the tenancy ensuring your property is in the same condition (fair wear and tear considered). The tenant(s) bond is only disbursed appropriately after the exit inspection.
At the time of signing the General Tenancy Agreement, we ask the tenant(s) for an hour of their time so we educate and advise the tenant(s) of important aspects of the Tenancy Agreement and the property itself. We take care of all the required documentation and bond lodgement to ensure a seamless tenancy. We also supply the tenant(s) with important information regarding their responsibilities and obligations. We constantly update landlords and tenants with any important changes to legislation and/or other situations to keep them promptly informed.
We take care of your property’s maintenance and repairs as if it were our own. The purpose of the inspections is to ensure the tenant(s) are caring for your investment responsibly and to also advise you of any preventative maintenance or refurbishment suggestions that may be beneficial to the property. Owners can then forecast and budget accordingly for any upgrades required for the property as suggested in the report.
Neglect of minor repairs can often lead to major expenditure and the loss of good tenant(s). Our prompt attention to any maintenance issues that arise will ensure the problem is resolved quickly by qualified tradespeople and at a reasonable price with a pre determined limit set by you. We will also keep you up to date with current market trends and rent increases.
Service, savings and reliability:
We have a large pool of highly skilled, fully licensed tradespeople who can get the job done quickly and professionally at the right price. We will liaise with them on your behalf to ensure completion of any maintenance issues.